LEGAZPI CITY, Sept. 7 (PNA)-–Subscribers of PLDT and its mobile subsidiary Smart Communications in the Bicol region can now directly access Philippine National Police (PNP) Chief Ronald “Bato” Dela Rosa.
Smart subscribers can text relevant police concerns by typing BATO (space) their message then send to 7444-2286, said a press statement issued by Ramon Isberto, head of public affairs of PLDT and Smart Communications.
Once the reports reach the hotline, the “Text Bato” platform will send a confirmation message to the sender with “PNPBATO” as the unique sender name. The PNP will then verify these reports to determine the appropriate course of action.
Smart also assigned a dedicated wireless device for Dela Rosa himself to personally access all incoming messages and even directly reply to every message sender.
In designing the platform, the PNP took into consideration citizens with access to “ordinary” mobile phones with mere call and text functionalities.
Isberto said the telco will be committed to help the PNP make its services widely accessible to the general public.
“Aside from enabling this service, we also pledge to support the PNP in protecting the privacy of participating subscribers and in ensuring the confidentiality of each message transmitted to the text hotline,” he said.
PLDT is also backing up the hotline system by providing internet connectivity at the Text Bato Operations Center. This will provide round-the-clock support for Dela Rosa in verifying the text reports and mobilizing a speedy response.
To complement the 911 emergency hotline, Text Bato will focus on getting citizen-generated reports about law enforcement and police concerns such as leads on criminal activities, erring cops and traffic management issues, and other police concerns.
The Text Bato message syntax for Smart subscribers
- BATO (space) message then send to 7444-2286.
- P1 fee applies for every SMS. (PNA)